We chose to stay at the Rui Mambo because it was a special occasion and had been reccomended by the travel agent we wernt dissapointed. The rooms were very spacious and the special touch of the mini bar tickled us pink as we have never come across this be for, when ever you drank anything ie water or bottles of beer it was replaced imeditly. the restraunts all of them were superb food fabulus and higene was exellent, the reception staff, porters ,cleaners and even the manger was there to help you with anything you needed.The grounds of the hotel were spotless and the flowers were nothing i had seen befor.
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Posted in: Hotel Reviews
Firstly, I am a very fair, understanding and accurate person when considering all of the facts, so read this with confidence. We as a family have been to Cuba before and are very aware of the cuisine.
On arrival we were allocated 4 different rooms until we found one acceptable. (poor start) on the first day we noticed the two pools were different colour, one being normal and the other greenish, it appeared to be in need of some chlorine.The other most astonishing thing was that the hotel main area was constructed on a swamp like area and stunk unpleasantly, as you will imagine most activity went on around this area, walking to the restaurant, bars and so on.
The beach however was fantastic, however this was not created by the hotel only the Lord above.I must say that from the lobby area looking down onto the pools it does look very nice, but so did my first wife, looks are Not everything.
Well here we go– Food for breakfast finding a table was one of the most difficult things to do, then most mornings if not all we waited for plates, then we would wait for some bacon then we would have to wait for eggs/omelette, which resulted in a coldish breakfast. ( unacceptable ) During the first week the coffee machine did not work properly and functioned fully about 3 days, however on the second week it functioned 4 amazing times.But still the coldish breakfast, we did vary our approach but the results were the same.
Lunch, guess what ? it was very similar. However in defence of the hotel I must mention that the evening meal was even WORSE. Most evenings tables were not available and you had to be very assertive to get one, for example hang around a family that were nearly finished from their meal.You had on average 1 waiter to approx 10 tbls, (very poor )
All of my concerns were taken up with the Director general personally after 3 days, I did explain to him that with more staff these issues would be resolved, ( very simple really ) he thanked me for my contribution and opinion and DONE absolutely F A - means nothing in English last word is all and first word rhymes with duck.
All of the above mentioned concerns would be resolved if the management done their job correctly. Truthfully the waiting staff were put under so much pressure and also it was obvious that staff were needed around the kitchen area as well.
Choice of food was terrible, which resulted in my evening song every day : I feel like chicken tonight, thats an English advert.
I must say though, in the other eating areas the food was edible and the waiter service was far better, with a staff table ratio of 1/3.
I could mention so much more but feel you will get the drift from the above.
We have heard that this hotel will be closing for 2 yrs whilst they revamp it, i would suggest changing the management.
After speaking to one of the waiting staff it was made clear just how the management take a cut out of the staffs tips, which I strongly disagree with. IF I wanted them to have anything it would be something more like a warm fluid type that i experienced on the toilet.
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The food was great plenty of it and great choice
You could book speciality restaurants as often as you wanted but it was on a fist come basis in the morning so popular restaurants booked by 8am.
The room was clean but had awful smell think it was sprayed by some insect reppelent other rooms booked by friends were fine. The smell seemed to linger in our clothes when we got home but once washed were fine.Lots of drink on offer and you could even get brand named such as smirnoff vodka still free if you asked for it/ Staff very helpful.
Reception and lobby bar where Wi Fi was available were a nightmare mossie hell because they were open and dark you had to spray well before you went near
Sunbeds had towels placed on them to keep so after 7.30 none available which is poor
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Posted in: Hotel Reviews
We went to Jamiaca for the first time for a relaxing break at the Royal Decameron in Montego Bay and we enjoyed every bit of it. The hotel is very very clean and the staff are very friendly and very polite, couldnt do enough for you. The food was fantastic - could not fault it, there was alot to choose from. The entertainment group were great, all of them, especially Blue and Zule and the girls were fantastic. I would recommend this hotel to anyone. This has to be one of the best hotels I’ve stayed in and I will be definitely going back again this year.
Posted in: Hotel Reviews
More inspiration from Travelbite’s RSS feeds, this time for North America (heck, let’s call it the USA eh!) and the Caribbean. The feed isn’t just the best holiday deals, it combines articles, destination information and other info on the USA and Caribbean islands. The feed updates daily so you can bookmark this page if you are in no rush and want ideas on a day-to-day basis before you book anything up. Incidentally, not quite sure why but every now and again it keeps bringing up a Sharm-el-Sheikh article which, needless to say, is in Egypt and nowhere near the USA or the Caribbean. Anyway, there you go, here’s the latest items: …
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