Dreams Cancun Resort and Spa - Cancun - Mexico - Caribbean

We have just returned from a lovely stay at Dreams Cancun. The staff are the best we have encountered in the many holidays we have had in Mexico.

On arrival we were handed a refreshing towel & a drink & escorted through the grounds to the Dolphin/Ocean view room on the second floor that we were allocated. The room was very cool & light & the four posted supersize bed was very comfortable. The decor is white rendered walls & the room was spacious and the bathroom had a shower. Our balcony overlooked the Dolphin pool & the hotel’s lagoon & the sea looking towards Isla Mujeres. This was great & watching these great animals playing was a joy.

The hotel has two accommodation blocks, the Pyramid & the Tower: the latter is for club members which seemed to be mainly American but all facilities including the plunge pool were available. The Pyramid has a flat side overlooking the eastern side that houses the ocean view rooms and it is open in the middle with nice gardens between. It was slanted on the pyramid side, lower floors seemed better to us, we were in 2114 & were very pleased, lifts are available for floors 3-5.

The hotel is in a fabulous location & has great beaches, a sheltered northern bay with many beds & parasols & a more open southern beach which was our favourite & looked down the Cancun strip, this was also well provided with beds & parasols & waiter service for drinks was available all day. Kids are well looked after & the northern beach was very safe for them, if not then there’s the kids club. We were concerned about noise from the clubs but you hear nothing, the dolphins playing was the only noise at night outside our room, a 7-8 minute walk gets you to the forum plaza & clubs & it gets manic at night.

Dreams resport and spa has lovely grounds, a big outdoor jacuzzi & shaded hammocks & benches, the two outdoor bars on the northern beach are excellent & welcoming, the food was excellent & the drinks were too. The hotel beer is Corona & many international spirit brands were available.

The main buffet had theme nights & is enclosed & air conditioned but was warm on most occasions while the reception area coffee bar was great & served lovely cakes too. The “snack shack” by the pool did nice burgers etc. and the 3 a-la-cartes were open air, but the ever-present breeze cooled them. Our favourite was the Asian one called the Himitsu while the seafood & steakhouse were also good & we never had a bad meal in two weeks.

The main bar area wasn’t air conditioned but was cool enough & many seats were outside too although the live music did overpower conversation though. Some nights had events on the lagoon’s beach & would include the buffet too. Sport & music were projected at nights onto either a big screen on the lagoon beach or on the wall opposite the main bar & a market was held a couple of evenings each week, haggling required!

Many weddings were held, mainly at the gazebo on the point near the tower but also on the southern beach but they never got in the way of others. The hotel has a water sport centre but we had the worst snorkel tour ever, i’m a strong swimmer but had to get out of the water as we were swimming against the tide all the time! We were offered a free trip but refused so beware.

My only criticism is of the main pool, it is very tired & basic & very noisy with rowdy American drunks in the afternoon, the man-made “lagoon & beach” is a wasted area as hardly anyone ever used them & a big freeform pool would be a tremendous plus point. Would we return? No, but we never do anywhere, would we recommend it to anyone? Yes.