Tryp Cayo Coco – Cayo Coco – Cuba – Caribbean

Firstly, I am a very fair, understanding and accurate person when considering all of the facts, so read this with confidence. We as a family have been to Cuba before and are very aware of the cuisine.
On arrival we were allocated 4 different rooms until we found one acceptable. (poor start) on the first day we noticed the two pools were different colour, one being normal and the other greenish, it appeared to be in need of some chlorine.The other most astonishing thing was that the hotel main area was constructed on a swamp like area and stunk unpleasantly, as you will imagine most activity went on around this area, walking to the restaurant, bars and so on.
The beach however was fantastic, however this was not created by the hotel only the Lord above.I must say that from the lobby area looking down onto the pools it does look very nice, but so did my first wife, looks are Not everything.
Well here we go– Food for breakfast finding a table was one of the most difficult things to do, then most mornings if not all we waited for plates, then we would wait for some bacon then we would have to wait for eggs/omelette, which resulted in a coldish breakfast. ( unacceptable ) During the first week the coffee machine did not work properly and functioned fully about 3 days, however on the second week it functioned 4 amazing times.But still the coldish breakfast, we did vary our approach but the results were the same.
Lunch, guess what ? it was very similar. However in defence of the hotel I must mention that the evening meal was even WORSE. Most evenings tables were not available and you had to be very assertive to get one, for example hang around a family that were nearly finished from their meal.You had on average 1 waiter to approx 10 tbls, (very poor )
All of my concerns were taken up with the Director general personally after 3 days, I did explain to him that with more staff these issues would be resolved, ( very simple really ) he thanked me for my contribution and opinion and DONE absolutely F A – means nothing in English last word is all and first word rhymes with duck.
All of the above mentioned concerns would be resolved if the management done their job correctly. Truthfully the waiting staff were put under so much pressure and also it was obvious that staff were needed around the kitchen area as well.
Choice of food was terrible, which resulted in my evening song every day : I feel like chicken tonight, thats an English advert.
I must say though, in the other eating areas the food was edible and the waiter service was far better, with a staff table ratio of 1/3.
I could mention so much more but feel you will get the drift from the above.
We have heard that this hotel will be closing for 2 yrs whilst they revamp it, i would suggest changing the management.
After speaking to one of the waiting staff it was made clear just how the management take a cut out of the staffs tips, which I strongly disagree with. IF I wanted them to have anything it would be something more like a warm fluid type that i experienced on the toilet.

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