Olu Deniz Resort Hotel – Olu Deniz – Turkey

Arrived 4th April, early hours, booked into wrong room type, but too late and tired to complain, had this sorted out next morning with no problem. The hotel was clean enough but does require a lot of work to make it look inviting and. not 4 star standard by any manner of means.
The food was by far the worst I have ever sampled,in fact the first week saw us travelling outwith the resort to eat. Breakfast – as bread, butter, and cereal ran out, it was never replaced unless you asked. Meats were processed and curling up at the edges, boiled eggs, either 3min or 5min there was no difference which you chose, barely warm, undercooked or hard boiled. If you were brave enough to join the queue for an ommelette you were in for a long wait. One day the 12th person to join the queue waited 22minutes to be served. Same applied on the day the eggs were being fried. 1 cook,1 frying pan, and 1 egg at a time. Lunch/dinner – Complaints from day 1, the hot food was never piping hot,on occasions it was cold, meats were undercooked. Minced meat mixed with boiled eggs and swimming in grease. Chicken undercooked with boiled lettuce. Flat square meatballs burned on one side and raw on the other. The barbeque was fired up for the last 2 days of the holiday, but again the food was undercooked,although incinerated on the outside. The advertised A la Carte restaurant also opened at this time, I paid 10euro for the same undercooked and cold food as the main restaurant, the only difference was you had to wait while someone went to the other end of the hotel to collect it for you. Thomas Cook’s rep did tell one guest and his daughter that there was a problem with the catering staff but that should improve in week 2 when a new team arrive, slight improvement but still poor and still had to eat out at times.

The hotel location is fine, at the bottom of a hillside and within minutes of the beach.

Hotel staff are all very pleasant,chefs are not chefs,they are people dressed as chefs heating up food that is delivered in dailly, pre prepared.

Entertainment left a lot to be desired,a good bunch of animation staff tried their best but failed. Would definitely NOT return to this hotel. In 25 years of travelling it is by far the worst experience ever.

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