Grand New World Hotel – Xian – China – Far East

This is a fine hotel, although we had a bad experience in the dining room which I hope was a one time isolated incident.

Otherwise we would not consider staying there again if ever returning to Xian.

The accommodation etc. is modern & the rooms are large, clean & comfortable.

The organization at the buffet breakfast is worth a review. Omelets or fried eggs were available to individual order, while you wait – except the chef did them one at a time & this generated needless queues.

Now to the restaurant problem.

Six of us went for an evening meal – there weren’t many guests, but one young stressed out trainee waitress was running around trying to take all the orders while the other staff were in “relaxed mode” serving tables in slow time.

We were each served individually, as & when the young chef was able to cope.

Some were finished with their meal before others started – & I was served last, well after everybody else & an HOUR after we sat down.

To add final insult to injury my food had hardly been cooked at all & the meat was red raw inside – so I refused to accept it & ordered a simple cheese & ham sandwich with French fries in it’s place.

No apology or attempt to redress the complaints, except to bring a plate of sliced melon as a peace offering of sorts.

I don’t blame the young girl trainee waitress who did her best with little assistance from the other staff – it was all down to the lack of organized supervision by hotel management.

I raised a grievance in writing – but (no surprise) have yet to receive a response.